"But that doesn't mean those customers are happy, and Microsoft knows it. The feedback we're receiving from our community of passionate customers and Windows Insiders has been clear. We need to improve Windows in ways that are meaningful for people. ... This year you will see us focus on addressing pain points we hear consistently from customers: improving system performance, reliability, and the overall experience of Windows."
"I've been covering Microsoft for a long time, and one thing I have learned over those decades is that Windows users love to complain about Windows. They criticized the "Fisher-Price" look of Windows XP. They found Windows 7 too expensive, with too many versions and a confusing interface. They considered Windows Vista "a world-class villain, an object of scorn and ridicule." They were extremely annoyed with Windows 8, the most polarizing product Microsoft ever released."
Microsoft reports Windows 11 monthly active users have topped one billion, aided by the end of Windows 10 support. Despite high adoption, users are increasingly vocal about buggy updates, performance regressions, and unwanted features such as AI integrations. Microsoft leadership acknowledges customer feedback and plans to prioritize system performance, reliability, and the overall Windows experience to address consistent pain points. Historical patterns show strong user criticism across Windows versions, but the current tone and volume of complaints feel notably different as Windows 11 reaches roughly the midpoint of its traditional 10-year support cycle.
Read at ZDNET
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