Despite advancements in technology that allow for instant services in other industries, patients still endure lengthy waits in medical waiting rooms. The article highlights the disconnect between technological capabilities—like online scheduling, electronic patient records, and AI advancements—and the reality of appointment times that are rarely honored. Patients often find themselves trapped in a time-warping waiting room experience, where appointments are delayed, leading to frustration and poor health experiences, suggesting a need for systemic changes within medical facilities to leverage existing technologies more effectively.
We live in a world where a pizza arrives in 15 minutes, we can download full HD movies in under 10 seconds, yet patients wait hours in medical waiting rooms.
Hospitals and clinics have electronic patient records and enough data to make Google Maps look under-informed – so what is going so wrong?
The system tells us our appointment is set, but there’s no guarantee anyone will honor that time. A 10am appointment really means 10:40… if you’re lucky.
We have the technology to improve our medical systems, but seeing a doctor when you’re sick often requires more time than available in your day.
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