How one IT chief shifted the needle on a reactive IT strategy | Computer Weekly
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How one IT chief shifted the needle on a reactive IT strategy | Computer Weekly
"Norsk Global is obviously a logistics company. When I arrived, we weren't really keeping on top of IT."
"The infrastructure that I inherited was just about managing. Radical changes were desperately needed to not only keep pace with growing customer demand, but for Norsk to innovate and diversify our services further. We also needed to improve resiliency and find a way of keeping escalating operational costs within budget,"
"The philosophy was, well, it works...I can see the lights are flashing, so we're good. It's like the old server in the corner. If it works then everything's OK, but we had an issue where we lost a node and we were hampered because customers couldn't book shipments. It was a real pinch point."
Norsk Global, a Heathrow-based logistics firm, operated with under-prioritized IT and reactive cyber security that impaired business operations. Poor software and hardware asset management and ageing infrastructure introduced fragility and operational risk. An outage prevented customers from using the company API to book shipments after a node failure, exposing a critical pinch point. The environment relied on eight-year-old traditional VMware nodes and rising operational costs. Foundational upgrades, improved resiliency, modernization, and tighter cost control were required to meet growing customer demand, enable service diversification, and prevent similar disruptions going forward.
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