The Federal Trade Commission filed a lawsuit against Fitness International and its subsidiary Fitness & Sports Clubs, accusing them of illegally collecting hundreds of millions in unwanted recurring fees through burdensome cancellation policies. The complaint identifies in-person or mailed cancellation only, requiring printed forms and website logins, limited in-person hours, difficulty finding managers, and mailing costs. The FTC says cancellation offerings were not adequately disclosed at signup and some members were enrolled in additional recurring services without realizing it. Fitness International operates more than 600 locations and serves over 3.7 million members nationwide.
The U.S. Federal Trade Commission is suing the operators of LA Fitness, over allegations that they make it exceedingly difficult for consumers to cancel gym memberships and other related services offered in their clubs nationwide. In a Wednesday complaint, the FTC accused Fitness International and its subsidiary Fitness & Sports Clubs of illegally charging consumers hundreds of millions of dollars in unwanted recurring fees as a result of cumbersome cancellation processes.
Both of these options require consumers to print out a form on the gym's website, which includes logging in with credentials that the agency says some customers don't have or remember. And if a customer opts for in-person cancellation, there's limited hours and often difficulty finding a manager to process the forms, the complaint notes while mailing the form comes with additional costs. Each of these cancellation methods is opaque, complicated, and demanding far from simple, the FTC writes in its complaint.
Collection
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