A San Francisco man joined a class action suit against United Airlines, alleging the airline charged extra for a window seat that was next to a wall. The complaint names Marc Brenman and Aviva Copaken and alleges United "misleads its customers by selling 'window' seats without windows," seeking compensation and punitive damages. Windowless seats on Boeing 737s are created by riser ducts that route cooled air from the plane belly to the cabin, a design noted as standard by an Alaska Airlines engineering director. Brenman was refunded 7,500 miles, which the suit contends is insufficient. Competitors reportedly disclose windowless seats during purchase.
One of the most disappointing seats on a Boeing 737 is central to a lawsuit filed in a federal court in San Francisco this week. A San Francisco man joined the class action suit against United Airlines Tuesday, alleging the airline charged him extra for a window seat that was actually next to a wall. Marc Brenman of San Francisco, along with Aviva Copaken of Los Angeles, filed the complaint alleging that United "misleads its customers by selling 'window' seats without windows."
A director of fleet engineering for Alaska Airlines, John Melvin, explained on the airline's blog in 2019 that the windowless spot is where Boeing has installed riser ducts that help move cooled air from the belly of the plane to the passenger cabin. It's a quirk not unique to Alaska or United flights, of course. "This is standard on all Boeing 737 aircraft, not just ours," Melvin said in the blog.
According to the suit, Brenman flew from San Francisco to Washington D.C. on a United flight in April and purchased a window seat using points. After noticing that the seat was windowless, Brenman filed a customer complaint with United and was refunded 7,500 miles, "which is insufficient to compensate him for the extra fees and benefits he utilized to choose a window seat," the lawsuit said.
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