Jay Hostan, a resident, recorded train arrivals at Mill Hill East Station and observed significant delays, with instances of waiting up to 40 minutes during peak hours. His findings revealed that of 525 scheduled departures in a recent 15-day period, 41 did not occur. Both Hendon MP David Pinto-Duschinsky and Chipping Barnet MP Dan Tomlinson have advocated for service improvements. Transport for London acknowledged the service dissatisfaction and confirmed they are working to enhance service frequency, while also engaging with the community to address concerns.
According to Mr Hostan's data, over the 15-day period, 41 of the 525 scheduled departures were no shows. Of these, 33 were during the morning rush hour and the longest gap between tubes was on Friday 2nd, when the 8.12am and 8.26am trains were both cancelled, leaving people waiting 41 minutes for the next train.
Hendon MP David Pinto-Duschinsky said he had lobbied Transport for London (TfL) to demand improvement while Chipping Barnet MP Dan Tomlinson said residents deserve better.
In response, a TfL spokesperson said: We acknowledge the current dissatisfaction with service levels on the Mill Hill East branch of the Northern Line and are working hard to improve services for customers.
Jay highlighted the area had become more developed in the last few years and yet trains were running less frequently. He said apps like Citymapper or TfL's online website were not helpful, as they estimated arrival times, while the board on the platform used GPS which was more accurate.
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