In March, Heathrow Airport faced a significant disruption impacting 200,000 passengers due to a power outage linked to a fire at a nearby substation. During the crisis, CEO Thomas Woldbye was asleep and not reachable, leading to COO Javier Echave making crucial decisions to shut down operations. The CEO claimed he missed alarms due to his phone being on silent. An independent review revealed the need for improved notification processes and made 27 recommendations for better crisis management, with Heathrow already taking steps to implement changes.
Thomas Woldbye, the CEO of London Heathrow Airport, faced criticism after being unreachable during a power outage, leading to significant disruption for 200,000 passengers.
A review highlighted that while Woldbye's absence may have added to the stress, decisions would not have changed if he had been awake.
#london-heathrow-airport #power-outage #crisis-management #ceo-accountability #operational-disruption
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