More than 1,000 complaints have been filed with state regulators by fire victims regarding insurer claims handling following the Palisades and Eaton fires, which caused significant destruction and financial loss. Victims report issues with slow insurance responses, inadequate adjuster support, and low settlements. The Department of Insurance has encouraged filing complaints and claims to have aided in recovering $67 million in payments. Plans to refer 400 unresolved complaints to mediation are under consideration, which raises concerns among advocates about potential impacts on policyholders.
The Department of Insurance has faced over 1,000 complaints from fire victims regarding insurance claims, and is considering mediation referrals due to unresolved issues.
Fire victims report slow responses from insurers, multiple adjusters, low settlement offers, and inadequate support for toxic testing after extensive fire damage.
Joy Chen of the Eaton Fire Survivors Network expressed concern over the ineffectiveness of compliance officers in helping resolve disputes between victims and insurers.
Despite the issues highlighted, the Department of Insurance claims to have facilitated $67 million in insurance recoveries for those affected by the fires.
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