"During that time, the encyclopedia has gone from a punchline about the unreliability of online information to the factual foundation of the web. The project's status as a trusted source of facts has made it a target of authoritarian governments and powerful individuals, who are attempting to undermine the site and threaten the volunteer editors who maintain it. (For more on this conflict and how Wikipedia is responding, you can read my feature from September.)"
"If you look at the Edelman Trust Barometer survey, which has been going since 2000, you've seen this steady erosion of trust in journalism and media and business and to some degree in each other. I think it gives rise in a business context to a lot of increased cost and complexity, and politically, I think it's tied up with the rise of populism."
"Now Wikipedia's cofounder Jimmy Wales has written a new book, The Seven Rules of Trust: A Blueprint for Building Things That Last. In it, Wales describes a global decline in people's trust in government, media, and each other, instead looking to Wikipedia and other organizations for lessons about how trust can be maintained or recovered. Trust, he writes, is at its core an interpersonal assessment of someone's reliability"
Public trust in government, media, business, and interpersonal relations has declined globally. Wikipedia evolved from a punchline about online unreliability to a foundational trusted factual resource. That trust has made the project a target for authoritarian governments and powerful individuals seeking to undermine the site and threaten volunteer editors. Trust functions as an interpersonal assessment of reliability and scales to organizations through mechanisms like transparency, reciprocity, and common purpose. Restoring trust can reduce political populism and lower business costs and complexity. Volunteer editors maintain factual integrity while facing coordinated attacks that test institutional resilience.
Read at The Verge
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