Major mobile provider lost nearly 400k customers amid price hikes
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Major mobile provider lost nearly 400k customers amid price hikes
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"Virgin Media O2 has issued a warning regarding anticipated declines in sales and earnings for 2026, following significant customer attrition attributed to recent price increases. The telecoms giant reported a net loss of 397,500 mobile subscribers last year, with a substantial 164,800 departing in the final quarter, primarily due to O2's price adjustments. Last October, the company announced a further monthly increase of 2.50 for its 15.6m mobile customers, effective from spring 2026, revising an earlier proposed rise of 1.80."
An independent news organization deploys reporters to cover reproductive rights, climate change, and Big Tech, investigating topics such as Elon Musk's pro-Trump PAC and producing the documentary 'The A Word' about American women fighting for reproductive rights. Donations fund continued on-the-ground reporting and enable free access without paywalls, with journalism financed by those who can afford it. Virgin Media O2 warned of expected 2026 declines in sales and earnings after significant customer attrition tied to price rises, losing 397,500 mobile subscribers and 138,400 broadband customers in 2025 and recording a small underlying earnings decline.
Read at www.independent.co.uk
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