A client trusted a therapist with highly private information and agreed to research an AI note-taking tool. During a session, the client noticed the therapist was not taking notes and that a device was simply propped up. The client realized the session was being recorded and initially continued talking, but later felt sick and completely violated. Across the United States, more therapists are experimenting with AI tools that record sessions, generate transcripts, and draft clinical notes automatically. Companies claim these tools reduce administrative burden and help clinicians stay present with clients, while marketing improved work-life balance. The system records conversations when activated.
"For two years, Molly Quinn trusted her therapist with things she hadn't told anyone else. So when her therapist mentioned trying an artificial intelligence tool to take notes, Quinn didn't immediately refuse. The 31-year-old librarian from Fayetteville, Ark., asked to research it first. She wanted to understand where her words would go whether they would stay local or be processed somewhere in the cloud."
"Halfway through, Quinn noticed something was different. "She wasn't taking notes like she usually did," Quinn says. "The iPad was just propped up." That's when Quinn realized the session was being recorded. Quinn says she froze for a bit. But then she kept talking. It wasn't until she walked out of her therapist's office that the weight of it landed."
""The more I thought about it, the more I just started getting more and more sick to my stomach," she says. "This person who I'm supposed to be able to trust with some very private and very intense emotions had just completely disregarded something I said I was not comfortable with. I felt completely violated.""
"Across the U.S., a growing number of therapists are experimenting with artificial intelligence tools that record sessions, generate transcripts and draft clinical notes automatically. Software companies say these tools can save hours of administrative work each week. One company, Berries, markets its platform as a way to lighten paperwork so therapists can focus more fully on their clients and have a better work-life balance in their own personal lives."
#ai-in-healthcare #therapy-and-consent #clinical-documentation #privacy-and-data-security #administrative-automation
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