"Rolling out as a test to select customers throughout 2025, the new AT&T digital receptionist will act as an automated call screener. Instead of you trying to decide whether to answer, this assistant will pick up the call itself. Using voice-to-voice and agentic AI skills, the receptionist will then ask questions to determine if the caller is human or bot, if the call is urgent, and whether it meets criteria that you establish."
"If the call concerns something that the AI is equipped to handle itself, such as taking a message or accepting a delivery, it may be able to complete the conversation on its own. OK, but what if the caller refuses to identify themselves, it's a wrong number, or the call doesn't meet your criteria? In those cases, the receptionist will either hang up or take a message. As the initial interaction plays out, you can view a live transcript of the conversation."
AT&T will test an AI-powered digital receptionist in 2025 that automatically answers incoming calls for select customers. The receptionist uses voice-to-voice interaction and agentic AI to ask callers identity and purpose questions and to determine whether callers are human or bots, or whether calls are urgent. The system can pass approved calls through, hang up on unwanted calls, or handle some interactions itself such as taking messages or arranging deliveries. Users can set criteria that govern which calls are connected. A live transcript of the initial interaction is available to the user during screening.
Read at ZDNET
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