Sony initiated a replacement program for the Xperia 1 VII after some units experienced random reboots, shutdowns and inability to power on. Xperia 1 VII sales in Europe were temporarily put on hold while the issue was investigated. The investigation found that a faulty circuit board affected some units. Sony offered free replacements for affected customers and changed its manufacturing process to prevent future units from the same issues. Sony proactively contacted customers who purchased devices directly from official channels to arrange replacements. The Xperia 1 VII flagship will return to eligible markets from August 25.
About a month ago, Sony initiated a replacement program for its Xperia 1 VII due to some units experiencing random reboots, shutdowns and inability to power on. As a result, Xperia 1 VII sales in Europe were put on hold, but Sony has now confirmed that its flagship is returning to eligible markets from August 25.
After conducting an investigation into the matter, Sony clarified that some Xperia 1 VII units were affected by a faulty circuit board and offered a free replacement program for affected users.
Sony changed its manufacturing process to prevent future units from the aforementioned issues and proactively contacted customers who purchased their devices directly from the brand's official channels.
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