Wildix looks to bring conversations under enterprise control with eSIM | Computer Weekly

"Conversations often sit outside enterprise systems, fragmented across devices and locations. As a result, it was reconnecting mobile calls to the business, ensuring continuity and control as work happens in real time. Part of the Wildix Mobility Cloud portfolio, the Wildix eSIM extends enterprise identity and intelligence directly to mobile calling."

"Employees place and receive business calls using their phone's native dialler, while firms retain routing, presence and policy controls. Each interaction enters the enterprise system of record in real time, where it can be captured, transcribed, summarised and connected to CRM and sales intelligence workflows."

"Mobile calls routed through the Wildix eSIM follow what are described as enterprise-grade logic typically reserved for contact centre environments. Availability, escalation and routing rules apply consistently, enabling service continuity even when interactions originate outside traditional agent settings."

Wildix has launched eSIM technology within its Mobility Cloud offering to address the fragmentation of business mobile communications. The solution enables employees to make and receive business calls through their phone's native dialler while maintaining enterprise control over routing, presence, and policies. All interactions are automatically captured, transcribed, and summarized in real time, then integrated into CRM and sales intelligence systems. The technology applies enterprise-grade logic typically found in contact centers, including availability rules, escalation procedures, and routing protocols. AI capabilities enhance conversations with real-time transcription, sentiment analysis, and structured outcomes. The solution targets mobile-first professionals including sales teams, field services, healthcare workers, and executives.

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