A Canadian mother, Julia Viscomi, experienced terror when her Uber driver drove off with her sleeping daughter onboard. After arriving at their destination, Viscomi announced her intention to get her daughter, but the driver left without ensuring her daughter safely exited. Viscomi claims Uber refused to assist her in contacting the driver or in contacting authorities. The incident led her to call the police, fearing for her child's safety, marking it as one of the worst experiences of her life.
What happened to us wasn't just a terrifying experience; it was a complete breakdown in safety, responsibility, and basic human decency. Uber chose policy over my daughter's life.
Before I could get Amelia, the driver took off. With Amelia still inside. The exit plan was communicated loudly and clearly right beside the driver.
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