Council member Justin Brannan's bill, Intro 1332, mandates that delivery app companies provide reasons for deactivating worker accounts and locking them out of the apps. Workers have complained about these practices since the introduction of a minimum pay standard in 2023. Brannan aims to eliminate the 'zero sum robot boss' approach, advocating for clearer criteria that could lead to deactivation. Advocates suggest that the law should protect workers from retaliatory actions, promoting a safer work environment.
"The worker experience of this algorithmic management is like this invisible robot boss who you can't talk to. A big consequence that we saw is that delivery workers are often deactivated from the platforms without any notice or any explanation."
"The city needs to enact a 'just cause' protection so delivery workers can prioritize safety without fear of retaliation," said Ligia Guallpa, the executive director of Worker’s Justice Project.
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