On April 16, 2025, the New York State Attorney General's office announced allegations against Big Bus Tours Limited and Twin America, LLC for colluding to keep tour prices high while stifling competition. An investigation revealed that Twin America agreed to stop its own bus operations in exchange for hefty commissions on Big Bus tickets. This illegal collusion hindered market competition, adversely affecting customers who depend on these services. Both companies will collectively pay $2.5 million in damages and have been ordered to cease their unlawful agreements, promoting a call for fair competition that enhances service quality for tourists.
The collusion between Big Bus Tours and Twin America perpetuated high prices and low competition, harming consumers and diminishing the quality of service in NYC's tourism sector.
Attorney General Letitia James emphasized the importance of healthy competition among tour operators in maintaining quality experiences for the millions of NYC visitors each year.
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