The U.S. Federal Trade Commission has filed a lawsuit against Uber over its subscription service, Uber One, alleging deceptive practices. Users were reportedly signed up without their consent, and the process for cancellation is deemed overly complicated. The subscription, which offers discounts and potential savings, is marketed aggressively by Uber, yet the FTC claims the promised savings do not account for the subscription fee itself. Uber has reacted by expressing disappointment with the FTC's decision, asserting compliance with legal standards in their sign-up and cancellation processes.
"Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel," FTC Chairman Andrew Ferguson said.
"Uber One's sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law," an Uber spokesperson said, defending their actions.
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