"Of the 8,169 complaints, 7,341 (or 90 percent) were "in progress," even though DSNY is allotted 24 hours to deal with a service request. The remaining 828 (or 10 percent) were marked as "closed." Of the 828 closed violations, here were the main resolutions: The agency issued 85 violations (10 percent of the closed cases; 1 percent of the overall complaints)."
"In 180 cases (or 22 percent of the closed cases), the DSNY said it investigated and "addressed the issue." In the vast majority of closed service requests - 557 or 67 percent - the agency said it investigated this complaint and found "no condition" or "no violation." (Full disclosure: My wife had filed one of those closed service requests, which may explain why I'm doing this story, given the time-honored axiom, "Happy wife, happy following up on her story leads.")"
Between Jan. 27 and Feb. 4 there were 8,169 311 complaints about snow or ice on sidewalks. DSNY marked 7,341 (90%) as 'in progress' despite a 24-hour service request requirement, and 828 (10%) as 'closed'. Of the closed cases, the agency issued 85 violations, reported it 'addressed the issue' in 180 cases, and found 'no condition' or 'no violation' in 557 cases. Only four closed cases indicated the agency 'cleaned the location'. Questions noted include why so many cases remain 'in progress', whether more supervisors are needed to issue tickets, and whether more emergency removal workers are required.
Read at Streetsblog
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