"Mohammed Riyaj, a 26-year-old delivery worker in Brooklyn, had high hopes for a new city law intended to increase tips for him and thousands of other delivery workers who ply New York City's streets daily. Nearly two weeks into the initiative, however, his expectations have been diminished. Despite assurances that the law would make tipping more straightforward for customers and result in a pay bump for him and other delivery workers, Riyaj said the increased tips simply haven't materialized so far, leaving him frustrated."
"The new measure requires app-based delivery companies - which deny any attempt to suppress tips - to make their tipping prompts more visible, and make the request either before or at checkout, rather than upon delivery. The law would also require companies to offer a 10% or greater tip option."
""We need to pay rent, we need to eat something, we need to take care of our family," said Riyaj, who said his earnings from Grubhub and DoorDash help him support his relatives in Bangladesh."
Mohammed Riyaj, a 26-year-old Brooklyn delivery worker, expected higher tips from a new city 'tipping fairness' law but says tips have not increased nearly two weeks after implementation. The law, effective Jan. 26, responds to allegations that apps hid or delayed tip prompts and requires app companies to display tipping prompts before or at checkout and offer a 10% or greater tip option. Companies deny suppressing tips. Delivery workers and advocates report confusion during a chaotic rollout and say a major snowstorm and implementation issues have complicated tip increases. Workers Justice Project called the law a victory despite rollout problems.
Read at Gothamist
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