Ingram Micro is working to restore systems following a ransomware attack that began on July 3, leading to service disruptions. Customers were unable to place orders as phone lines and systems went down. The company identified ransomware in its internal systems, took steps to secure the environment, and launched an investigation with cybersecurity experts. The outage affected its ability to manage Microsoft 365 and Dropbox licenses, drastically impacting operations. While orders for physical products could still be placed, the financial implications of the disruption are significant given Ingram's high daily sales volume and previous year's revenues.
Ingram Micro recently identified ransomware on certain of its internal systems. Promptly after learning of the issue, the company took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures.
The distributor said it is working diligently to restore the affected systems so that it can process and ship orders, and the company apologizes for any disruption this issue is causing.
Ingram turns over hundreds of millions of dollars a day in sales so disruption to service even for a day is a big deal. It generated revenues of $48 billion in its prior financial year.
Orders for physical product could be placed, but Ingram was also unable to manage Microsoft 365 and Dropbox licenses, impacting multiple services.
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