"Nearly one-third of all help-desk tickets handled by large organizations are work-stoppers, according to a study from help-desk automation company Fixify."
"Tuesday gets the tickets, with the study indicating that it is the busiest day of the week for help desks."
"Around one in eight of the tickets studied cited Okta, putting it far ahead of Salesforce, Microsoft, and Slack as the next most troublesome apps."
"Large organizations support, on average, 63 applications, demonstrating the greater complexity and possible reasons for greater disruption."
A study by Fixify reveals that nearly one-third of help-desk tickets in large organizations are classified as work-stoppers. Tuesday is identified as the busiest day for help desks, contrary to the common belief that Monday is the peak day. The study also highlights that Okta is the most frequently cited application in tickets, significantly outpacing Salesforce, Microsoft, and Slack. In total, 83 applications were analyzed, indicating the complexity of support with an average of 63 applications per large organization.
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