"A lot of people I speak to don't realize that their tickets are now prompts, and if we continue using them the way we used them pre-AI, they will poison your context. The words on the ticket shape what an agent considers in scope and constrain its reasoning."
"The agents are behaving like the tickets they learned from. The scope-narrowing, the deference to small pieces over whole outcomes, the instinct to fragment before thinking. These aren't agent problems. They're the same behavioral patterns that have plagued product teams for decades."
"Assign agents the biggest piece justifiable. I can summarize a product outcome or a feature in two lines. That's what goes on the ticket. Let the agents figure out subtasks when the work is ready for review, not before."
Tickets serve as prompts that influence agent behavior and reasoning. When agents are given narrow scopes, they tend to produce fragmented work, leading to issues and bugs. This pattern mirrors long-standing problems in product teams, where a focus on small tasks can obscure larger outcomes. To improve efficiency, it is recommended to assign broader tasks to agents, allowing them to determine subtasks during the review process. This approach helps maintain focus on overall objectives rather than getting lost in minute details.
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