Greater Anglia has become the first train operating company in the UK to implement a streamlined booking process for disabled and older rail passengers needing assistance. Passengers can now request assistance simultaneously while booking rail tickets through the Greater Anglia website due to new technology. Previously, assistance requests were done separately. Rebecca Richardson stated that last year the company assisted over 112,000 individuals, with around 60,000 pre-booked journeys, making ticket purchasing more user-friendly. Customers may still book assistance over the phone if preferred, but each requires their own assistance account for new bookings.
Greater Anglia introduced a streamlined booking process for disabled and older passengers, allowing assistance requests at the time of ticket booking on their website.
Rebecca Richardson stated that last year, Greater Anglia assisted over 112,000 individuals, with around 60,000 pre-booked journeys, highlighting the significance of these changes.
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