"I think the expectations of people today are so different than what they were five or 10 years ago. We are in a push-button economy. If you want something, you push a button and get lunch or a ride somewhere. Agents and consumers are looking for that same push-button experience. Delivering that experience is almost impossible for a small team or a solo agent, because the resources you need in order to create that experience are hard [to develop] without a large team."
"We pride ourselves on our ACE team, which stands for Agent Concierge Experience.' If an agent needs to schedule showings, instead of spending hours calling different listing agents and juggling a map and client availability, they can push a button, indicate which client they are scheduling and what properties they want to see, and it will get done for them."
Whissel and Beer combined forces to form the Whissel Beer Group, brokered out of eXp Realty. The consolidated team seeks scale to secure advantages with lead providers and vendors and to generate exponential growth opportunities for agents and team members. The organization emphasizes a push-button consumer and agent experience that small teams struggle to deliver. The ACE (Agent Concierge Experience) team centralizes tasks like scheduling showings by allowing agents to request appointments digitally and have staff coordinate listings and client availability. Consolidation enables resource pooling, frees agents to focus on buying and selling homes, and is expected to drive further consolidation among teams and small firms.
Read at www.housingwire.com
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