"For the last few months, Armando Bravo Martinez has kept to a steady routine: Revving up his RV to commute to his caregiving job in Berkeley, waiting for hours in line at city agencies and human services locations, and nervously counting down the days until San Francisco's new RV parking ban goes into effect. That ban would give authorities the right to tow the RV he has lived in with his dog, Audrey, for the past three years."
"Mayor Daniel Lurie's Office of Innovation has been testing a chatbot to help explain the RV parking ban for weeks, and it just went live. The chatbot, powered by the New York-based software company Polimorphic, was created to answer questions RV dwellers have about upcoming parking restrictions on large vehicles. In October, a flyer with a link to the chatbot was passed out at a tabling event held by city officials in Bayview to relay essential information to RV dwellers about the upcoming ban."
Armando Bravo Martinez lives in an RV with his dog and commutes to a caregiving job in Berkeley while awaiting San Francisco's new RV parking ban. The ban authorizes authorities to tow large vehicles used as residences. City officials developed a chatbot, powered by Polimorphic and deployed by the mayor's Office of Innovation, to answer RV dwellers' questions about parking restrictions and permit processes. Flyers distributed in Bayview linked to the chatbot for outreach. Martinez seeks a six-month temporary parking permit but is not listed in the city's May RV count database and must appeal to qualify. The chatbot has been used to clarify eligibility and procedures.
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