Meta is currently fixing a technical error that has caused wrongful suspensions of Facebook Groups. Administrators reported receiving incorrect automated messages indicating policy violations, resulting in group deletions. Although some Instagram users face similar issues, Meta asserts there is no significant increase in erroneous enforcement across its platforms. A petition calling out Meta for disabling accounts without human support has gathered substantial signatures, while users share experiences of losing access to important personal and business pages due to these suspensions.
Meta has acknowledged a 'technical error' with Facebook Groups, maintaining however that it has not seen evidence of widespread erroneous enforcement of its policies.
Group administrators have reported receiving automatic messages incorrectly stating that they had violated policies, leading to the deletion of their groups.
A petition entitled 'Meta wrongfully disabling accounts with no human customer support' has gained traction, collecting almost 22,000 signatures on change.org.
Some users have lost access to pages of sentimental value and business accounts due to wrongful suspensions, raising questions about Meta's customer support.
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