"Like last year, this year's conference featured a well-known actor, Bob Odenkirk (Better Call Saul), and a concert apparently by a well-known country music group, the Turnpike Troubadours. (I'm not a country fan so it was a little lost on me.) The energy and passion seemed the same, as exemplified by its CEO Ryan Anderson. I enjoy talking to the Filevine folks and, like last year, found them interesting and knowledgeable."
"All well and good but if you follow Cory Doctorow 's enshitification theme (where a company offers a great product at a great price but as it grows it offers less service at a higher price), it ties up customers and makes it difficult for them to switch if Filevine decides in the future to raise the fees and provide less service. It's good for customers in the short run. How good in the long run remains to be seen."
Filevine received a $400 million infusion and ran a multi-day user conference in Salt Lake City with celebrity appearances and promotional giveaways. The company is expanding a unified suite of AI and tech tools to serve many customer tasks and encourage platform adoption. Attendees received $200 in coupons for the Filevine Pro Shop. The strategy aims to reduce lawyers' time on routine work and deepen customer reliance on Filevine services. The approach raises short-term efficiency and value for customers while creating potential long-term lock-in and fee-increase risks that could reduce future service quality.
Read at Above the Law
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