"The space will bring together all the support features users of both networks need to report account issues or recover one they've lost access to. "Getting help with your account should be simple and accessible," the company explained, adding that it's aware "support hasn't always met expectations." The update is rolling out globally to users of both social media platforms on iOS and Android."
"Meta said it is also working on an AI assistant "for instant, personalized help" with things like recovering your account or updating settings. Initially, this will only be available to Facebook users, but Meta said it is "exploring bringing it to our other apps in the future." As the hub is accessed through the Facebook or Instagram apps, it's not clear how helpful it will actually be if you're already locked out of them."
Meta launched a centralized support hub for Facebook and Instagram that consolidates reporting, account issue handling, and account recovery tools in one in-app location. The hub aims to simplify access to support features across iOS and Android worldwide. Meta is developing an AI assistant for instant, personalized help for tasks like account recovery and settings updates, initially on Facebook with potential expansion to other apps. The company plans AI-driven improvements to account recovery by surfacing appropriate recovery options and enhancing device and location detection. Access remains in-app, which may limit usefulness for users already locked out.
Read at The Verge
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