"us humans and the unique quality we call empathy, which will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before."
"I don't think empathy is a soft skill. In fact, it is the hardest skill we learn, to relate to the world, to relate to the people that matter the most to us. In fact, innovation is about meeting the unmet, unarticulated needs of customers."
"markedly different, colder, more rigid, and lacking in the empathy we have come to value."
Satya Nadella is only the third CEO Microsoft has had in its 50-year history. He wrote Hit Refresh in 2017 emphasizing human empathy as increasingly valuable amid rapid technological disruption. Nadella stated that empathy is not a soft skill but the hardest skill to learn and that innovation involves meeting unmet, unarticulated customer needs. Employees report morale is at an all-time low, describing life at Microsoft as markedly different, colder, more rigid, and lacking in empathy. Microsoft conducted five rounds of layoffs in 2025, cutting more than 15,000 employees, about 6.7% of its global workforce. That gap between stated values and employee experience is stark.
Read at ZDNET
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