Gerrit Kazmaier, president of product and technology at Workday, discusses the challenges and frustrations users face with enterprise software. Despite its widespread adoption, many users find the platform cumbersome and unhelpful. The conversation delves into the complexities of how different roles within a company experience Workday, from casual users to HR professionals who rely on it deeply for their jobs. Kazmaier acknowledges the negative perceptions and discusses the need to bridge the gap between software as a tool and its role in actual job performance, emphasizing user experience improvements as a priority.
It's rare that enterprise software executives come on this show, because it's a guarantee that I will ask them why everyone hates enterprise software and what they're doing to fix it.
For most people in a company, Workday is mostly just a database, a series of forms they're required to fill out to file expenses or log a performance review.
There exists a major tension between software as just a tool to get some work done and the idea that using a software tool is actually a job.
The C-suite, which makes a lot of decisions using data generated by tools like Workday, might never actually use the software at all.
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