Former Metrolinx fare inspector Hunter Chantiam revealed that the agency did not prioritize enforcing accessible parking rules at GO stations. He claimed there was inadequate support from management when addressing misuse, as enforcement largely relied on complaints rather than proactive measures. While Metrolinx has training for recognizing human rights issues, Chantiam believes they have yet to properly address the problem of disabled parking spot misuse. Barrie commuter Heather Morgan also outlined ongoing issues with abusive usage of accessible parking spots, despite previous promises from Metrolinx for improvements.
"I had the tools to enforce it, but I didn't necessarily feel that I was being backed up by the management team when I did try to protect people's rights and the spots."
"Metrolinx has a very robust and comprehensive human rights and racial bias training. I think that they're aware that there's an issue and they need to uphold their duties to protect the vulnerable people that come to the stations or take the service."
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