A passenger faced denied boarding on an Aer Lingus flight from Madrid to Seattle booked via Alaska Airlines using miles. Despite assurances from Aer Lingus of an ongoing investigation, no resolution has been reached after three months. The article explains the complexities of rights when denied boarding, emphasizing that airlines are obligated to compensate passengers. Alaska Airlines, despite being the ticket issuer, must ensure ticket validity. The article outlines compensation entitlements under both U.S. and EU regulations, indicating that passengers are owed significant rights during such incidents.
Airlines are required to compensate passengers in cases of involuntary denied boarding, with rules varying based on the departure and arrival locations.
Alaska Airlines should have ensured you had a usable ticket for the journey, and they need to take responsibility to resolve your complaint.
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