Renter struck a deer while driving a Hertz van, immediately reported the accident to Hertz, filed a police report, and submitted a primary collision claim through a Chase credit card. Hertz failed to provide required documentation for months, causing Chase to close the claim for nonresponse. Ten months later Hertz sent a $5,873 bill and threatened collections; after Chase settled, Hertz demanded an additional $842 for diminished value without offering documentation or explanation. The renter maintained meticulous records and spent more than a year attempting resolution. Rental agreements typically require timely, good-faith communication, and a ten-month delay likely violates claims-handling obligations and company policies.
Hertz should have sent you the necessary documentation, including the accident report, demand letter, and itemized repair bill, promptly after the incident. Under most rental agreements, companies are required to act in good faith and provide timely communication, especially when insurance claims are involved. Hertz's 10-month delay in contacting you is unacceptable and likely violates their own policies for handling claims efficiently. You did everything right by reporting the accident immediately, filing a police report, and submitting a claim through Chase.
I rented a van from Hertz and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage. Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase to close due to nonresponse.
Collection
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