Southwest Airlines will require travelers who do not fit within the armrests of a single seat to purchase an extra seat in advance beginning January 27, when the carrier begins assigning seats. Previously, plus-size passengers could pay in advance with a possible refund or request a free extra seat at the airport. Refunds remain possible only if the flight is not fully booked at departure, both tickets were purchased in the same booking class, and a refund request is made within 90 days. Passengers who do not buy an extra seat in advance must purchase one at the airport or be rebooked if the flight is full. The change follows other recent policy shifts including the end of free checked bags and the move away from open boarding.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making. The new rule goes into effect January 27, the same day Southwest starts assigning seats. Currently, plus-size passengers can either pay for an extra seat in advance with the option of getting that money back later, or they can request a free extra seat at the airport. Under the carrier's new policy, a refund is still possible but no longer guaranteed.
Southwest says it will still refund a second ticket under its new policy for extra seating if the flight isn't fully booked at the time of departure, and if both of the passenger's tickets were purchased in the same booking class. The passenger also needs to request the refund within 90 days of the flight. If a passenger who needs an extra seat doesn't purchase one ahead of time, they will be required to buy one at the airport, according to the new policy.
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