Lauren's TikTok video, which went viral with over 760,000 views, reveals her disappointment after British Airways barred her boyfriend from boarding their flight due to a small tear in his passport. Although airline staff suggested she travel alone, stating that her boyfriend could quickly get a new passport, he ultimately did not join her. Viewers were polarized, with some criticizing the couple for not knowing passport regulations, while others argued that the airline's stance was excessively stringent, especially if the passport chip remained functional.
British Airways didn't let her boyfriend board the trip due to a small tear in his passport, leading to her vacation alone.
Lauren lamented, 'Thanks for ruining our holiday @British Airways,' highlighting the emotional impact of the situation.
Some viewers defended British Airways, stating it's better to address issues before departure rather than risking deportation.
While some characterized the airline's actions as overly strict, others argued that if a passport chip functions, it should be accepted.
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