"Mark Lucas parked his electric Vauxhall Vivaro van at Rathbone Square just off Oxford Street in December 2022. But a mechanical malfunction caused the car park's automated stacker system to break down. About 25 vehicles were stuck for 28 months and despite retrieving them in April, those affected say not a penny of compensation has been paid. Mr Lucas said huge debts had left him living with a daily fear of losing HCS Furniture which he co-owns in High Wycombe, Buckinghamshire."
"Mr Lucas told the Standard: This needs to be sorted and quickly. We were invited to use the stacking system at the car park and, through no fault of our own, have been left out of pocket. These multi-national companies all have insurance and they need to get to the bottom of who is at fault. It's nearly three years it is ridiculous."
A mechanical malfunction in December 2022 caused the Rathbone Square automated stacker system to break down, trapping about 25 vehicles for 28 months until retrieval in April. Affected motorists collectively claim losses exceeding £1 million from vehicle hire, legal fees, replacement purchases and ongoing loan repayments, with several individuals reporting severe debts and business risk. The maintenance firm, Double Parking Systems, cited delays in sourcing overseas specialist parts and approval processes and said it acted in good faith. Multiple parties have denied responsibility and insurers have yet to comment. No compensation has been paid despite repeated appeals.
Read at www.standard.co.uk
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