"Morrisons is introducing a new tracking system to monitor how quickly its shop floor staff stack shelves, as the supermarket embarks on a major operational overhaul to improve efficiency and win back shoppers. The new performance monitoring app, which is being rolled out across hundreds of stores, allows managers to see real-time data on staff productivity - including how fast employees unload and restock items."
"The tool highlights workers performing below the pace of their peers, a system that some employees have dubbed "stopwatching". Managers will be able to target underperforming staff for coaching, retraining or further supervision. Morrisons says tracking aims to 'support and coach' colleagues The supermarket, owned by US private equity group Clayton, Dubilier & Rice (CD&R), said the initiative was designed to "identify opportunities to coach colleagues and understand where additional support or training may be required.""
Morrisons is rolling out a real-time performance monitoring app across hundreds of stores to track how quickly shop-floor staff unload and restock shelves. Managers receive immediate visibility of staff productivity and can identify colleagues working below peer pace. The system enables targeted coaching, retraining or increased supervision of underperforming staff. Morrisons says the tracking will support and coach colleagues and allow fair, consistent recognition. The supermarket long collected productivity data but previously shared it only periodically. The initiative forms part of a broader push by the chief executive to raise in-store standards and keep more staff on the shop floor.
Read at Business Matters
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