"Customer-facing employees at Marks & Spencer are subjected to violence and abuse daily, with one incident resulting in a staff member being hospitalized after ammonia was thrown in their face."
"Thinus Keeve criticized both the Government and the Mayor of London, stating, 'Without a government seriously cracking down on crime and a Mayor that prioritises effective policing, we are powerless.'"
"Official figures reveal that shoplifting offences in England and Wales rose to 519,381 incidents in the year to September 2025, marking a 5 percent increase from the previous year."
"The British Retail Consortium warns that theft is now 'one of the main triggers for violence and abuse against retail workers,' especially in cases involving organized criminal gangs."
Marks & Spencer employees are increasingly concerned about workplace safety due to rising retail crime. Incidents of violence, including a recent attack involving ammonia, have become common. A significant disturbance in Clapham highlighted the issue, leading to business closures. Retail director Thinus Keeve criticized the government and local authorities for inadequate policing. Official statistics show a rise in shoplifting incidents, with theft linked to violence against workers. The upcoming Crime and Policing Bill aims to address these issues by making assaults on retail workers a specific offense.
Read at London Business News | Londonlovesbusiness.com
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