"Consumers will no longer have to make 'endless phone calls' to cancel a subscription, and they will be given a 14-day cooling off period after the end of a trial period, or when an annual subscription automatically renews."
"The laws will enable people to cancel subscriptions 'with the click of a button', the DBT said. Companies will be forced to give clear information upfront to prevent consumers from being 'silently rolled onto expensive contracts'."
"The 14-day cooling off period will allow people to get a 'full or proportionate refund' if they forget to cancel after a free trial, or the subscription auto-renews."
"Kim Biggs from Lincolnshire told BBC News she has been 'caught out' by annual subscription fees that renew automatically, stating that trying to cancel the subscription was 'exasperating'."
New legislation will facilitate easier cancellation of subscriptions and refunds for unwanted auto-renewals, potentially saving consumers around £170 each year. The changes include a 14-day cooling-off period after trial ends or auto-renewals, allowing refunds if cancellations are missed. Companies must provide clear information upfront and reminders before trial expirations or contract renewals. These measures aim to combat 'subscription traps' and could save the public a total of £400 million annually, with implementation expected in spring 2027.
Read at www.bbc.com
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