"Many passengers can't get on the train and need to wait for the next one, or have to travel in very, very crowded conditions,"
"It's not a cheap ticket. If you need to get into London before [09:00], it's an expensive journey and not a nice-feeling one"
"reliability caused by a specific issue with diesel engines on the IntercityExpress Trains fleet"
"Of course it's not good enough... [but] we've been able to continue running the majority of our trains,"
Great Western Railway services between Oxford and London are experiencing frequent overcrowding as trains intended to run with nine carriages are being shortened, sometimes arriving at Oxford at 'half-capacity.' The reduction in train length follows reliability problems linked to a specific issue with diesel engines on the IntercityExpress fleet. GWR is working with manufacturer Hitachi to address the engine fault. The problem affects about 2.5% of trains, roughly one service per day. Passengers have missed services or endured very crowded conditions, and those with reserved seats who cannot board can claim compensation. An MP received a written response from the government rail minister confirming the engine reliability issue.
Read at www.bbc.com
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