M&S faced a severe crisis due to a cyber-attack that crippled its online business for the first time in its 141-year history. Four individuals, including a 20-year-old woman and two males, were arrested under various serious charges during a National Crime Agency operation. The attacks also targeted the Co-op and Harrods, leading M&S to temporarily halt online orders and deal with empty store shelves. Chairman Archie Norman emphasized the extent of recovery needed, comparing the experience to an 'out of body experience' and highlighting potential severe consequences had the attack occurred in previous years.
M&S entered a period of crisis unprecedented in its 141 year history as cyber-attackers hit the British retail institution and crippled its online business.
The individuals were arrested on suspicion of Computer Misuse Act offences, blackmail, money laundering and participating in the activities of an organised crime group.
Archie Norman said the cyber hack on the retail giant was like an "out of body experience" that it is still recovering from.
Had the hack happened a few years ago when it was struggling, we would have been kippered. As it was, M&S was forced to pull the plug on its all-important online arm.
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