"Motorists in England applied for more than £10 million in pothole compensation damage from county councils during 2024/25, yet less than 10% of those claims were paid out. Research from car insurance experts at Quotezone.co.uk, using data gathered from Freedom of Information Requests (FOI) from 13 county councils across England in Q4 2025, shows a large sum of unsuccessful claims - as 92% of drivers say the council compensation process needs to be made easier."
"From the data gathered across the county council areas from April 2024 - March 2025, nearly 10,000 drivers applied for £10.2 million in compensation from local county councils, with only £666,712 successfully approved for payment - that's just 6% receiving funds to help with repairs. If motorists hit a pothole and damage their vehicle, they have two main options for compensation, they can either claim off their car insurance or they can claim against their local council or road authority."
"Although the total number of reported potholes has decreased across the county councils - with 233,047 reports being made between April 2024 and March 2025, compared to a reported 276,932 in the previous 12 months - thousands of drivers applied to their local council for help with repair bills for their pothole damaged vehicles. In December 2024 the government announced a record £1.6 billion investment to fill potholes and repair roads in 2025 to 2026,"
Motorists in England applied for more than £10 million in pothole compensation from county councils during 2024/25, yet less than 10% of those claims were paid out. Freedom of Information data from 13 county councils in Q4 2025 recorded a large number of unsuccessful claims and found 92% of drivers say the council compensation process needs to be made easier. Reported pothole numbers fell to 233,047 between April 2024 and March 2025 from 276,932 the prior year. Nearly 10,000 drivers sought £10.2 million; councils approved only £666,712 (about 6%). A record £1.6 billion was announced for 2025–26 road repairs. Drivers can claim via insurance or pursue councils, with council claims requiring detailed, time-stamped evidence of location, date, time, and damage.
Read at London Business News | Londonlovesbusiness.com
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