Research by the Institute for Government reveals a significant decline in patient satisfaction with GP services as face-to-face appointments have decreased markedly since 2019. The proportion of in-person GP visits dropped from 80.7% to 66.2%, while telephone scheduling nearly doubled. The report highlights that patients highly value personal interactions with their GPs, indicating that those practices maintaining higher rates of in-person appointments tend to enjoy greater patient satisfaction. Remote consultations, originally appreciated for convenience, have not compensated for the loss of personal care, adversely impacting overall service ratings.
The proportion of patients seeing a GP in person has plummeted from more than 80.7% in 2019 to just under 66.2% last year, indicating a significant decline in satisfaction.
Patients value face-to-face appointments over remote consultations, linking higher satisfaction rates with practices that maintain in-person visits rather than maximizing remote options.
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