""The two outages we experienced last year were painful for our guests, employees and financial results," he said. "It's not for a lack of investment. We were investing in IT. I think it was more of a configuration. We had hardware failures. We had backup systems and triple redundancies that didn't kick in.""
""really understand how to take this investment we're making... to really address the configuration of our infrastructure so that we stay resilient to a high degree.""
""Corrective actions are underway and will continue throughout the year, supported by third-party experts as we invest in both near-term fixes and long-term sustainable solutions," Minicucci said."
Alaska experienced two major IT outages in 2025, in July and October, that grounded flights and forced hundreds of cancellations. Hardware failures and configuration issues prevented backup systems and built-in redundancies from activating. Third-party experts have been engaged to analyze infrastructure configuration and guide corrective work. Corrective actions and investments will target near-term fixes and longer-term sustainable solutions to increase resilience. Financial results were negatively affected, with net income falling and passenger revenue growth slowing, alongside elevated fuel costs and impacts from government shutdowns. Migration to cloud platforms is being considered as part of longer-term planning.
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