"Verizon Communications Inc. said it would issue $20 credits to customers affected by a widespread service outage on Wednesday, which it attributed to a software issue. Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves, Verizon said in a statement Thursday morning. The company is offering $20 account credits, which should cover multiple days of service."
"People began noticing service disruptions shortly before noon in New York, according to Downdetector. Complaints peaked at roughly 177,339 about an hour later, according to the site. The cities that had the largest number of complaints included New York, Houston, Atlanta, Dallas and Miami. AT&T Inc. and T-Mobile US Inc. customers were reporting a much smaller number of network issues, according to Downdetector."
"When one large carrier has issues, a residual effect is that calls to that company's customers can't be completed. The Federal Communications Commission said on X that it was aware of the outages and was monitoring the situation. Separately, FCC member Anna Gomez said she is paying close attention to the reports and that she will ask the agency's consumer and public safety bureaus to investigate the source of this service disruption."
Verizon announced $20 account credits for customers affected by a widespread service outage attributed to a software issue, saying the credits should cover multiple days. Service disruptions began shortly before noon in New York and complaints peaked at roughly 177,339 about an hour later, with the largest complaint totals in New York, Houston, Atlanta, Dallas and Miami. AT&T and T-Mobile customers reported far fewer problems. The Federal Communications Commission said it was monitoring the outages and member Anna Gomez will ask consumer and public safety bureaus to investigate. Experts note outages often stem from external factors, including cyberattacks or third-party vendor issues.
Read at www.mercurynews.com
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