In broad strokes, Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes advantage of agentic AI's powers while avoiding many of its pitfalls. One agent is used to code internal automations for everyday tasks like authorizing software or provisioning a device. The founders see it as a kind of vibe-coding tool, overseen by an IT manager, but doing most of the work on its own.
Who controls the data? Every meeting should be captured, but not every recording needs to be shared. Use private meeting settings, control access permissions, and set retention policies that auto-delete after a certain number of days. Who needs access? The power of AI is capturing everything. The responsibility is controlling who sees what. Share broadly for team updates, narrowly for performance reviews, not at all for sensitive discussions.
Security guards patrol areas that used to feel universally safe. This shift reflects a hard truth about modern healthcare - the environments designed for healing have become unexpectedly dangerous places to work. Behind every access control system, every badge scan, every visitor check-in, there are real people trying to do their jobs while feeling safe. And right now, too many of them don't.
Multi-tenant authorization effectively manages user permissions across accounts, ensuring that each tenant operates within its own isolated environment and has tailored access controls.
Amazon Cognito simplifies user sign-up and sign-in for applications, enhancing security with features like JWTs and access token customization for diverse use cases.