Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.
Players of Obsidian Entertainment's Outer Worlds 2 are apparently trying to provide feedback on the game, but judging by the user's complaint, are getting blocked by its two-factor authentication (2FA) system. In this case, Obsidian Entertainment's support team sent the user an email, which Ango shared on X, instructing them them to contact the "specialized account security team" via email. But the email provides the support address for Ango's company - the wrong Obsidian.