#ai-driven-fraud

#ai-driven-fraud

According to the Office for National Statistics, there were 4.2 million fraud incidents in England and Wales for the year ending March 2025 (ONS). That's a massive 31% increase year-on-year. It's the highest number of fraud instances since the ONS records began in 2017. The issue is that online fraud is becoming so much more sophisticated than it ever was because of artificial intelligence. Fraud is more convincing than ever, so the strategy is emerging to use the same technology for detection and deterrence.

Travelers and fraudsters both use AI agents now, creating a challenge for fraud detection teams: How do they tell the difference between a real customer booking their own travel, an automated agent acting on behalf of a user, and an automated malicious agent that is engaging in legitimate user workflows? The problem becomes more complex as fraudsters have already tested these tactics during summer travel and are ready to exploit the busiest travel season of the year: the holidays.