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fromwww.theguardian.com
3 hours ago

Burger King cooks up AI chatbot to spot if employees say please' and thank you'

Burger King announced it is rolling out a new AI chatbot connected to employee headsets at hundreds of locations in the US as part of a platform called BK Assistant, powered by OpenAI, the maker of ChatGPT. Patty, what Burger King is calling its voice-enabled chatbot, will detect whether employees are using specific words when interacting with customers, including welcome, please and thank you.
Tech industry
Business intelligence
fromwww.bbc.com
4 hours ago

Burger King rolls out AI headsets that track employee 'friendliness'

Burger King is testing AI-powered headsets called BK Assistant that monitor employee friendliness through drive-thru conversations and track store operations across 500 pilot locations, with full rollout planned by end of 2026.
Tech industry
fromTheregister
7 hours ago

Burger King rolls out employee assistance AI that listens in

Burger King is deploying AI assistant 'Patty' across US locations to monitor employee friendliness, track upselling performance, and manage operations, with full rollout planned by end of 2026.
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